Extremis.
Privacy policy
Last updated August 11, 2026
What Extremis does
Extremis is a Shopify app that sends WhatsApp order notifications and cash-on-delivery verification messages on behalf of the store you shop with. The store is the controller of your data; Extremis processes it to deliver these messages.
Data we process
Order details (order number, items, totals, order status), customer name, phone number, and shipping address — received from Shopify when the store's orders change. Message delivery status (sent, delivered, read, failed) received from WhatsApp. We do not read customer chat conversations.
How it is used
Solely to send and track order-related WhatsApp messages the store has configured (order confirmation, cancellation, shipping updates, COD verification), to let stores reconcile orders they confirm by phone, and to show stores a log of what was sent. Data is never sold, rented, or used for advertising.
Sharing
Message content and recipient phone numbers are transmitted to Meta Platforms (WhatsApp Business Platform) to deliver messages, under the store's own WhatsApp Business account. Order data is exchanged with Shopify as part of normal app operation. No other third parties receive personal data.
Storage and security
Data is stored on servers with encryption in transit (TLS) and credentials encrypted at rest. Access is restricted to operating the service.
Retention and deletion
Order snapshots and message logs are kept while the store uses Extremis. When a store uninstalls the app, or when Shopify sends a data-deletion request (GDPR webhooks), the associated shop and customer data are deleted. Customers can also request deletion through the store they purchased from.
Your rights
Depending on your location you may have rights to access, correct, or delete your personal data. Contact the store you purchased from, or reach us directly and we will assist.
Contact
Questions about this policy or your data: contact the Extremis team via the support address listed on the app's Shopify App Store page.